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Sports:

We do not offer retakes for sports teams and individuals.

-My child missed picture day. If the parent wants to coordinate with my company to have their athlete come to another team's photos we are willing to provide that service at the photographers ability. In this situation we do not retake a team photo, but recommend that the parent orders a "Sport Mate" photo which will have their child's individual photo above the team photo on an 8x10 print. 

-Rescheduling. We go to great lengths to photograph sports teams in their proper locations (soccer teams on a soccer field, basketball in a gym, etc). Due to the frequently changing weather in our community there are times where we have to move locations. If it is suitable for the photographer, we may reschedule due to weather. 

-Do not to take photos behind the photographer. Most often, when our final image is of a child not looking, it is because of parents standing behind the photographer taking photographs as well. Please feel free to set up your own pictures in another location if you are wanting more photographs!

-Refund. We do our best to capture each subject looking in the proper direction, and looking their best! Some circumstances are outside of our control, and we cannot offer a refund for these reasons. If image quality is compromised due to photographer error, I will issue a full refund you for your photos. We simply require that the photos are returned to the photographer. 

 

Schools:

-Retakes. Every school has a retake day scheduled after their original picture day. Retake day is for children who miss the original day or had photos printed from the original photo day and the parents were unsatisfied with the photos. These are available for parents to purchase

-If parents want a retake, they must send the original photos back to the photographer to have them replaced. If the retake photo is due to a photographer error, I will replace the photo for free. Photographer errors include a blurry photo, wrong child, blinking, photographer printed the wrong color background or printed the wrong package. etc. 

-We cannot offer a refund for non-photographer errors. This includes but is not limited to child wearing the wrong shirt, child's hair being fixed wrong, parents not liking the child's smile. 

2018 Hart's Images- (503) 446-1582 - PO Box 164 Parkdale OR 97041